Silver Star Service Center

24 Old South River Road
Edgewater, MD 21037 US
5.0
5 Reviews
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Silver Star is a family owned independent shop serving the Annapolis area since 1987. Founded, owned, and operated by Joe Hall, a Mercedes-Benz Master Technician, our emphasis is on customer service and fixing your Jaguar right the first time.

We service and repair the latest model Jaguars as well as the classics.

We will advise you on the proper maintenance and repair of your Jaguar with the level of integrity you expect and will appreciate.

We offer all the amenities with real customer service:

  • One year unlimited mileage warranty on new replacement parts
  • We offer factory level service and repairs
  • Fast courteous service, one day in most cases
  • Courtesy shuttle for local transportation
  • Reduced rate rental vehicles
  • Early bird / night owl drop off system
  • Comfortable waiting area with free coffee and cable
  • Complimentary car wash

Amenities

  • Cable TV
  • Courtesy Car Wash
  • Customer Lounge
  • Refreshments
  • After Hours Drop-Off
  • Shuttle Service
  • Contact-Free Service
  • Pick Up & Delivery

Coupons & Promotions

  • New Customer Discount

    Receive 10% Off Your First Service at Silver Star Service Center

    Show Coupon

Testimonials

  • I have always appreciated the fine service that Joe Hall and his team have provided me over the past 11 years. Thanks for all of the outstanding service that you have given me.

  • Silver Star is a professional auto service provider that I have been pleased with on numerous visits. The service staff is credible and committed to excellence.

Recent Google Reviews

  • Andrea Smith1 year ago

    Today was my first time visiting and the group has certainly earned my trust. I went in to have a key programmed, which they did for a fair price. (I purchased the cut key and remote unit from esaabparts.com and asked another operation to program it---but they declined and seemed offended at the notion of programming a key which they had not ordered through their own shop.) When I made the same request of Silver Star, Joseph discussed with me the reasons to be careful about ordering keys and remote units online, and even went the extra mile to visit the site I was making the purchase from in order to ensure that I would be getting what I needed. Moving on...while on my way to the appointment, the Saab lost power suddenly and I had to do some special maneuvering to get it all the way to the shop. I explained the situation to Walt and he got right on it. It took a little while, but the shop diagnosed the problem -- limp home mode -- made the repair, and fully explained what that mode meant now, and what it might mean eventually. Walt and company also took the initiative to give the Saab a courtesy check-up -- tire pressure levels, fluids and such -- and to make some recommendations about upkeep moving forward. Ultimately, I walked away with a programmed key and the Saab running nicely. The final fee was reasonable and I believe that Silver Star is dedicated to provided excellent, honest service. They've won my confidence--and future business.

  • Justin Weddell2 years ago

    I have a 2003 330xi and had them replace my front passenger side CV boot in 2018. The metal clips that hold the boot in place and keep dirt and debris out came off a few time and I had to keep taking it back to get them to secure it. After a while it was a waste of time when they we not able to get it to stay. 3.5 years later the boot is already torn and needs to be replaced. I can tell its been like this for a while based on the amount of grease and dirt around when the boot is torn. Of course they only have a 1 year warranty on their parts and labor. For an expensive repair that is common on these cars I would expect a better part to last longer. UPDATE - Joseph reach out to me and offered me the opportunity to bring it in for them to check out the problem and replace the part under warranty. When I picked up the car he took his time talking to me about the issue showing me pictures he took of the part and why it could have happened. He even took his time reading my codes because my check engine light was on. They have won me back as a customer and I appreciate their service. I also appreciate the quick turnaround time. I dropped the vehicle off and it was ready a few hours later.

  • Peter2 years ago

    Silver Star is my trusted and reliable auto service shop in Annapolis. Their expertise in German cars translates into confidence they can solve any problem on my '03 BMW 530i (E39). Joseph and Walt provide courteous and respectful customer service and Silver Star mechanics do an expert job diagnosing and repairing problems. Importantly, they work expeditiously and offer great value vs. dealership or other repair shops. I heartily recommend Silver Star for your automotive repairs.

  • eric Jay2 years ago

    I have a 1990 Saab turbo. How do you find a place to competently work on it? How about a shop that only works on four brands with Saab being one of them. They put in many hours working on a steering problem but charged for about half of them. To boot, they then gave me their, first time customer, 10 percent discount without me asking for it. I'll go back.

  • Mindi V2 years ago

    Joseph and his team deserve 5+ stars all around. This place is so underrated for what they do. They have the best customer service I have ever experienced in any shop I have been to and they provide true value for the superior service every single time. They are pretty much a one stop shop for virtually all your car needs including getting your car registration and driver's license next door. I am picky about who works on my BMWs and Joseph and his team are always available to provide me with advice when I need it. His team takes care of both of my BMWs (one of which has high-end modifications and is of sentimental value to me) and provides the utmost care (plus washes the car after each service!). This team is knowledgeable, trustworthy, conscientious and also goes above and beyond to solve a problem. Whether you talk to Joseph, Walt or any team member, they are super helpful and nice. I would also deem this shop as female friendly. I never feel disrespected or "talked down to" because I'm a female who asks questions about her cars. I would not want to take my BMWs anywhere else in the Annapolis area. You will always get the best from Joseph and his team.

Awards & Affiliations

ASAASA
ASE CertifiedASE Certified

5 Reviews

  • Rob
    Rob5 years ago

    My 1978 XJ6L has been part of our family since it was new. Having a mechanic I trust is very important to me.

    Silver Star Service Center recently solved a stalling issue that no one else could figure out. While they had the car I also had them take care of some badly needed suspension and transmission maintenance.

    I trust Silver Star and would recommend them.

    1978 Jaguar XJ6L
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  • Paul Horst
    Paul Horst6 years ago

    Joseph and Jeff were great. Repairs exceeded my expectations, and they took the time to review the upgrades and reepairs I want to make, and aided in determining a timetable for getting them done. I couldn't be happier with their service.

    2006 Jaguar S Type R
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  • Raul De Arriz
    Raul De Arriz10 years ago

    Joseph Hall's team offers outstanding customer service- and their work is top notch and Honest.

    I just brought in a 2005 Jaguar XKR with a vibration issue - I thought it might need an alignment as well as balancing , plus the brakes needed checking .

    I dropped the Car off and the shop gave me a ride home, then called and came pick me up when done with the work.

    Joseph realized the alignment was unnecessary and did not perform it after the balancing solved the problem. Thus they saved me from an unnecessary expense and did not waste my time ( which is even more expensive) .

    This kind of excellent timely and ethical service is hard to find. I have dealt with various jag dealers in my time and only one was as good as these guys, but they are in a different city and cost twice as much

    So in my experience SilverStar offers you VALUE, GREAT SERVICE, but most importantly UNCOMPROMISING HONESTY.

    They want their customers for Life .

    They juts got one.

    Raul

    2005 Jaguar XKR
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  • Courtney Billups
    Courtney Billups12 years ago

    I want to thank you again for the terrific service that the staff provided me on my Jaguar XK8. It was as pleasurable an experience as you can have when it comes to major car repairs. I appreciated Tom West, the Service Manager, taking the time to walk me through everything. The service was first class.

    Courtney M. Billups, Esq.

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  • BRETT MANGUM
    BRETT MANGUM15 years ago

    I bought a 1995 Jaguar XJS from silverstar on april 26, 2006. I had been looking around for 2 years for this exact color-champagne exterior and oatmeal interior with low miles-73k at the time. My saleperson Bob Prince

    was knowledgable and friendly-He is also a car collector as well-porshe, mercedes, etc.Everyone was very attentive and sincerely wanted you to be satisfied with your purchase. I am currently in the market for another car-maybe a Jaguar sedan or another XJS Coupe to match my convertible. I sure will talk to them first before making a purchase!!

    Happy Motoring,

    Brett Mangum

    B

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