Having purchased a used Jaguar XK, I needed an oil change and baseline inspection. Contacted Forza and spoke to "Nick" who advised me for that service it would be $122.50. A few days later, I showed up for my "appointment" (which I was later told they don't take appointments) and was disheartened to see the most disheveled looking automotive service center ever witnessed. I can understand automotive garages to not be the cleanest and squared away working environments however tools, trash, full fluid containers, and old disassembled cars were all about the place in complete disarray. As noted, you don't get a second chance to make a good first impression, and this customer was NOT impressed. The mechanic who worked on my car was knowledgeable about the basics of this particular car model but little more. Forza knew well in advance that there was this specific car coming in for an oil change, however they failed to have any oil filters in stock for this specific car so I waited for over ninety minutes for the filter to be delivered only to be advised by the "Bookkeeper" (didn't catch her name) that the filter was $57 and therefore she had to charge me $192.00 for the service. After I had told her of my detailed conversation with "Nick", she rudely said that they will put my old oil back into my car and that I could go elsewhere. Knowing that what she said may have crossed the line for defining what is proper customer service and interface, she relented and only charged me $164 for service that should have only cost $122.50. Everything I have written in this review is 100 percent accurate, therefore my strongest recommendation for this shop...Go elsewhere, do not take your car to Forza.